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There are many pest management professionals to choose from, so differentiating your fumigation service can make a big difference in your operation’s ability to attract new customers. Douglas Products’ Commitment to Excellence℠ (CTE) Program for Vikane® gas fumigant recognizes fumigation companies that demonstrate superior knowledge and expertise in performing fumigations with Vikane, giving them a competitive advantage in the marketplace.
Differentiating From Other Companies
“Qualifying CTE Program fumigation companies must demonstrate superior knowledge and expertise by completing annual training, examinations and Quality Assurance Reviews related to equipment operation and safety requirements,” says Wes Otani, national sales leader for Douglas Products. “This really sets them apart from other fumigation companies because they truly go above and beyond to provide exceptional service.”
Earning the CTE certification sets these companies apart and gives homeowners confidence that they are choosing a company that holds itself to a higher standard.
“It’s almost like the Good Housekeeping seal or a badge of honor,” says Steve Niedzwiedzki, a Douglas Products business development manager, based in southern Florida. “They have an excellent command of the fumigation process. They’re the companies who consistently do the right thing, even when no one is watching.”
CTE companies receive magnets to put on the side of trucks to distinguish them as CTE-certified as well as flyers explaining to homeowners what it means to be CTE-certified. In addition, many CTE companies include a copy of the CTE certificate in their proposals and use it as a talking point to show their commitment to performing fumigations properly and effectively.
Giving Customers Confidence and Peace of Mind
Jason Curry, a Douglas Products representative located in Southern California, says the majority of homeowners are looking at a fumigation company’s service offering and reputation, and many are willing to pay more for the confidence and peace of mind that the fumigation will be done properly.
“Being a CTE company shows homeowners that we are very serious about the fumigation process and we hold ourselves and our teams to a higher standard,” says Greg Lohman, president and owner, Above & Beyond Pest Control, Lake Worth, Florida. “We advertise that we are a CTE company on our trucks and hand out CTE literature, and that generates a lot of questions from homeowners, which makes a difference for people when they are choosing who to hire to fumigate their homes.”
Demonstrating Industry Leadership
Fumigators get earned recognition in the industry and customers can have confidence they are working with a leader in the fumigation business.
“It reassures our entire team and company that we are doing the right thing, and we all feel very proud that we know as much as possible about what we are doing,” says Javier Moya, general manager, Krypton Pest Control, Hialeah, Florida. “It shows our customers and prospects that we are specially certified by the manufacturer of the fumigant, and it definitely helps us close a higher rate of sales.”
In addition, CTE companies often take extra steps to care for employee safety, providing the proper safety equipment and training. Ultimately, this leads to better employee retention and protects their biggest investment — their people.
For more information about the CTE Program or to learn if the CTE Program is right for your company, please contact your Douglas Products representative.