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He was born in Illinois, managed fumigations in Hawaii, and holds Branch 1, 2 and 3 licenses in California. Josh Joyce is new to the Douglas Products team and this veteran in all things pest management is now focused on helping termite companies and fumigators in the Golden State.

Q&A with Josh Joyce

Business development manager for central California

Bachelor’s degree in biology from the University of Florida

What do you do for Douglas Products?

I support fumigation and distribution companies in the Southern California market.

Your background?

I grew up as a military kid, born in Illinois and lived all over. My first job after college was with Microsoft as a certified system engineer. I transitioned into the pest control industry through a chance encounter with a Terminix regional manager at a trade show I was running for Microsoft.

Your start in pest management?

My training program was 10 months long. I did every job at that Terminix branch location. After I graduated from the training program, I took over my own branch in California. Shortly after, I was promoted to regional manager of the Hawaii region for Terminix. I stayed in Hawaii for 5 years and that is where I got my opportunity to learn and perform fumigations. Terminix then called on me to move back to southern California to run that region, and I did that for another 5 years. A couple years after Terminix acquired Antimite, I was asked to leave my current role and then become the director for Antimite. My last job, prior to joining Douglas Products, was with LiphaTech where I ran their western district, which spanned 11 states plus western Canada.

Joining Douglas Products?

The Douglas Products opportunity gave me the opportunity to manage a smaller sales geography. That allows me to spend more time interacting with customers. I love helping customers and being able to learn more about them and about fumigations in general.

Fumigation background?

I trained and managed structural fumigation crews in Hawaii for five years, and another 10 in California. I hold Branch 1, 2 and 3 licenses in both California and Hawaii, and am a qualified applicator on the agricultural side. I also performed several different agricultural fumigations with ProFume® gas fumigant while in Hawaii.

Industry involvement?

I am active in the Pest Control Operators of California (PCOC) organization and San Diego is my home district. I also serve on the PCOC fumigation enforcement committee. I have been a presenter at Pest Ed multiple years and when I was in Hawaii I served on the association’s board of directors.

Favorite part of the job? Enjoy most?

All of it! Doing training. All my jobs have involved education. I think I can speak with fumigators at a practical level because I have done it and they can relate to the anecdotal experiences I share.

Challenging part of the job?

Building credibility and gaining trust with my customers. That takes time.

Opportunities in the fumigation industry?

Opportunities exist within the communication process of a fumigation. We know from recent research that there is a gap between what a homeowner considers as an ideal treatment versus what is practical and possible. So, we see an opportunity in how we communicate the fumigation process to the homeowner. That opportunity is why we created the fumigationfacts.com website. Now that it has been created, we need to communicate how to use the tool to our branch 3 partners as well as our fumigation companies.

Changes you’ve seen in the industry?

Regulations change and sometimes that means people with good intentions create unintended consequences. Our industry needs to be better ambassadors to help the public to understand what we do and why it is important.

How do you like to relax?

I used to mountain bike, but now my wife and I spend our time enjoying our four kids — ages 10, 11, 15 and 17 and the various activities and sports they participate in.

What might surprise people?

I ran with the bulls when living in the Azores. My dad was career Air Force, so we lived in a lot of places. I was in a total of 18 different schools growing up. I hated it as a kid, but as an adult it has helped me make friends anywhere plus be open minded about different cultures.